Convenient way to improved service

“The IMBOX service has had an excellent impact on our overall accessory sales.

The convenience and protection offered by IMBOX make it possible for us to provide our customers with a more complete service experience without adding complexity at the point of sale. The training and support provided by IMBOX to our store teams have been valuable in driving not only IMBOX sales but also keeping up the focus on sales of aerosols. Overall the service has been well received all year round and it can only have a positive effect on customer loyalty.”

The Buying Team

About Deichmann Group: Deichmann was founded in 1913, and is today Europe's largest shoe retailer, active in 31 countries. 


“IMBOX is providing our customers with a unique opportunity to prolong the life of their footwear.

Bringing this service into all of our stores as well as our warehouse means that we can offer a thorough shoe protection across all of our omni touchpoints in a seamless customer journey.”

Aleksander Nilsson, Head of Tech. Development & Omni-channel

About Sportmaster: Sportmaster is the largest sports retailer in Denmark as well as one of the largest sports and outdoor retailers in Europe. Not only offering a wide range of sport and outdoor equipment but also working actively to support and promote local health.

An additional turnover

”The Imbox is obviously a significant additional turnover! This new tool breathes new life into our store!

Our customers are starting to come back to the store to put their shoes in the IMBOX again, they take a quick tour of the store, and we are making extra turnover! This is positive for us and for our customers who find it practical that the IMBOX Treatment is done in-store and are satisfied with the reliability of this product over time.”

François Lemaire, Manager

About CHAUSSEXPO: Founded in 1815 in France, and is one of the oldest footwear retailers in Europe.

Improved customer experience

“At Humanic, we’ve been dedicated shoe traders for more than a century, continuously developing our business, and always providing excellent customer service.

IMBOX is a one-of-a-kind shoe protection and is a very convenient service for the customer. It has been an important part of our business and has proven to be a valuable addition that increases our customers’ shopping experience, and our stores' accessories sales and profitability.

IMBOX is a fantastic tool to overcome one of today’s big challenges, to move the Internet customers into our physical stores, and it also comes with the benefit of being highly profitable as well as boosting the sale of accessories in general. IMBOX is an important part of Humanic´s future, boosting our profit and strengthening our relations with our customers."

Michaela Huber, Product Manager Accessories

About HUMANIC: Founded in 1872 in Germany. The shoe chain also has more than 100 years of experience in shoe production. 

Increase in Sales

"We got an IMBOX at the end of November 2017 and this has proven to be a great addition to our shop that gives our customers a better service as well as additional income for us. The Imbox shoe protection makes sense for every kind of shoes, no matter if Sneaker, Trekking or Running shoes and ever since we have offered the Imbox service to every shoe customer, sales have gone up. In our first month alone we sold more than 600 treatments - fantastic additional sales.”

Jon Valli

About INTERSPORT Group: Founded in 1968. The international sports retailer is active in more than 43 countries. 

Adding extra value to customers

“IMBOX is a unique customer service that gives our stores a competitive edge. It’s a professional service that we offer all our customers in our stores. […] Additional turnover and customer loyalty is what our company strives for and having the IMBOX in stores has helped us maintain this, with adding extra value to the customers.”

Albert Setzger, Sales manager

About Salamander: Founded in 1904. Today Salamander has one of the leading positions in the market for fashionable shoes and accessories. 

Creating customer awareness

“We have had the IMBOX solution in our 200 shops for more than 4 years now and it has become an integrated part of our business.

The positive effect the IMBOX solution has on our sale of aerosols and other shoe care products is one of many most pleasant consequences we experience. The IMBOX solution creates customer attention towards shoe care – benefiting our total business.

Since we installed the IMBOX solution in all our stores we raised the price with 33% per treatment without any negative effect on the ever increasing sale. Customers keep coming back for the IMBOX solution – and at shoe-d-vision we are intending to continue actively use IMBOX as part of our customer service to grow long-term relationships with our customers.”

Peter Skovbakke, CFO

About Shoe-d-vision: Founded in 1955 in Denmark, working towards their vision of being the most visionary shoe chain in Scandinavia.


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