“As a part of the all-inclusive IMBOX experience, our store managers and summer staff have participated in thorough training in using the IMBOX. During the sessions, the store staff received not only an introduction to IMBOX and how to communicate the service, but they were also able to ask questions to understand how it works.
Now, the staff feel very confident in offering IMBOX to the customers, and as a result, the amount of sold treatments has grown significantly after the training.
Thanks to the close collaboration with the IMBOXs Customer Success Manager, setting up an informal training that lasted around an hour was a smooth process that benefitted our store staff. The more our employees understand the IMBOX, the more confident they are in selling the service, which we have seen has a big impact on increasing our revenue.”
Helen Asplind, Retail Manager
About SPORTSHOPEN: It was founded in 1991 and is one of the biggest retailers of leisure clothes, shoes, and sports equipment in Sweden.