Key takeaway from the paper
- Physical stores is not dead - it's transformning.
- Footwear retail is being reshaped by changing consumer behaviour.
- Connect servcie, experience, and technology to drive engament, loyalty, and customer satisfaction.
- Exploration of 3 trends that define the future of footwear retail.
- Experience-led design boosts traffic and sales.
- Practical and tested inspiration from DSW, New Balance, JD.com, and IMBOX.
- 5 easy way to creating better in-store experience.
“Demand is occurring in a pendulum motion, swinging from one extreme to the next. It swung from almost no demand at the beginning of the pandemic to a relatively high demand later in 2020, particularly around holidays.”
Matt Preist
President & CEO,
Footwear Distributors and Retailers of America
